Privacy Policy

Last Updated: October 4, 2026

Heavenly Escapes Resort & Lodge (“Heavenly Escapes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit our website, make a reservation, contact us, or otherwise interact with our business, and how we use and protect that information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Mailing or billing address
Reservation and stay information
Number of guests and accommodation preferences
Information submitted through our website contact forms
Communications you send to us
Payment and transaction information

When you make a reservation, certain information may be collected and processed through our third-party reservation and payment providers.

We may also automatically collect limited information about your use of our website, such as your browser type, device information, IP address, pages visited, and general website activity through cookies and similar technologies.

How We Use Your Information

We may use the information we collect to:

Process and manage reservations
Process payments and deposits
Communicate with you regarding your reservation or stay
Respond to questions and requests
Provide information about our accommodations, boat rentals, amenities, and services
Send promotional or marketing communications when permitted
Improve our website and guest experience
Maintain business and financial records
Prevent fraud or misuse of our services
Comply with applicable legal and regulatory requirements

Reservations and Payment Processing

Online reservations may be processed through ThinkReservations, our third-party reservation management provider.

Payment transactions may be processed by third-party payment processors. Heavenly Escapes Resort & Lodge does not necessarily receive or store your complete credit or debit card information when payments are processed through these providers.

These third-party providers maintain their own privacy and security practices. We encourage guests to review their policies when providing information through their services.

Website Hosting and Third-Party Services

Our website is hosted through Wix. Wix and other service providers we use may collect certain information necessary to operate, secure, analyze, and improve the website.

We may also use third-party services for functions such as website analytics, advertising, reservation management, payment processing, email communications, and other business operations.

We only share personal information with service providers when reasonably necessary for them to provide services on our behalf or when otherwise permitted or required by law.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use our site, remember preferences, and improve our services.

Some cookies may also be used by third-party services integrated into our website.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Heavenly Escapes Resort & Lodge, we may use your contact information to send you information about availability, specials, events, packages, and other resort updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us.

Even if you unsubscribe from marketing communications, we may still contact you when necessary regarding an existing reservation, payment, inquiry, or other transaction.

How We Share Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including providers that assist us with:

Reservations
Payment processing
Website hosting
Website analytics
Email and communications
Accounting and business operations

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our business, guests, property, or legal rights.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to manage reservations, provide services, maintain business and financial records, resolve disputes, meet legal obligations, and operate our business.

Children's Privacy

Our website and online reservation services are intended for adults making travel and lodging arrangements. We do not knowingly collect personal information online directly from children under 13.

If we become aware that we have collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites, attractions, businesses, or services.

Heavenly Escapes Resort & Lodge is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

Your Privacy Choices

You may contact us to ask questions about personal information you have provided to us or to request that we update or correct certain information.

Depending on applicable law and the circumstances, additional privacy rights may also be available to you.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, service providers, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how Heavenly Escapes Resort & Lodge handles personal information, please contact us:

Heavenly Escapes Resort & Lodge
Lake Miltona, Minnesota
Email: team@heavenlyescapesresort.com